1. Introduction
This Privacy Policy explains what Messageroots collects, why, and your choices. It covers our marketing site and the application Service.
- Customer — a business workspace using Messageroots.
- End User — someone a Customer messages on WhatsApp through the Service.
- Personal Data — information that identifies a person.
2. What we collect
Account & billing
Name, phone, email, company details, OTP/login identifiers, plan and payment/tax information as needed.
Service usage
IP address, device/browser, feature usage, campaign metrics, WhatsApp session status, and diagnostic logs.
Website cookies
Necessary cookies always; analytics/marketing only with consent. See the Cookie Policy.
3. How we use data
- Operate, secure, and improve the Service (including image sharing, inbox, CRM, store)
- Authenticate users and send transactional notices
- Support, fraud prevention, and legal compliance
- Optional marketing with opt-out
4. Customer & End User data
Contacts, chats, images, CRM notes, and catalogue content are controlled by the Customer. Messageroots processes that Service Data to deliver the product. Messages may transit Meta Cloud API and/or a linked WhatsApp Web session. End Users should contact the business that messaged them for most chat-related requests.
5. Sharing
We do not sell Personal Data. We may share with infrastructure providers, Meta/WhatsApp as needed for delivery, for legal requests, or in a business transfer.
6. Retention, security & rights
We retain account data while active and as required by law. Security practices are summarised on our Security page. Depending on your location you may request access, correction, deletion, or export by emailing privacy@messageroots.com.
7. Children & changes
The Service is not directed to children under 16. We may update this Policy and will revise the date above for material changes.
Related: Terms of Service · Cookie Policy · Security